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Onboarding

What You Need To Do Now

Multi-Factor Authentication (MFA)

If you have not set up your Multi-Factor Authentication (MFA), please do so today.

To safeguard your Duke accounts and applications, all team members must activate Multi-Factor Authentication (MFA).  Please confirm your preferred MFA method to ensure continued access to all password-protected Duke systems.

Make sure you are ready for Duke Health Lake Norman employment by logging into Duke@Work and going through the MFA process a few times to familiarize yourself with the process. Visit the Duke Office of Information Technology (OIT) website for help articles and video tutorials for using Duo, Duke’s MFA platform.

If you require assistance or have questions, please call the help desk at 919-684-2243

Activate Your Duke Credentials

As part of your transition to Duke Health, you will receive a unique Employee ID and NetID, which will be essential for accessing systems and platforms that will require login or identification. Your NetID will be required to take your badge photo.

Be on the lookout for an email from help@duke.edu with the subject line Duke University Guest Account with instructions for activating your Duke credentials and setting up Multi-Factor Authentication (MFA).

  • Make sure to complete this important step. Your Duke credentials will be required to upload your badge photo and access many other systems during future steps in the transition process.

Follow these best practices when using your Duke NetID to ensure security and seamless access to Duke systems:

  • Keep your ID secure
  • Use it for authorized access only
  • Know where to find your NetID
  • Remember to log out if using a shared computer (not just close the browser)

Badge Photo

All employees will receive a new Duke University Health System badge for access and identification as part of our system integration.

Upload your badge photo:

  • Visit the Duke Card website and log in with your Duke credentials from the NetID process (above).
  • Follow the instructions to upload a photo for your badge.
  • Make sure to complete this step so your new badge is ready for your Duke Health Lake Norman Employment.
  • Duke Badges will be delivered to you as soon as possible. Please keep your Lake Norman badge to maintain access.
  • All employee badges will display your legal first and last name.
  • If you need help uploading your badge photo, please call 919-684-5800.

Duke Card Website