We know that change can bring excitement and uncertainty; we are here to support you every step of the way.
FOR TEAM MEMBERS
As you transition to Duke Health, we want to extend a warm welcome and introduce you to the incredible team you’re joining. Our strength comes from dedicated caregivers, physicians, and staff who are committed to delivering exceptional care and making an impact in the communities we serve.
Next Steps
Mandatory Multi-Factor Authentication (MFA) Activation
To safeguard your Duke accounts and applications, all team members must activate Multi-Factor Authentication (MFA). Please confirm your preferred MFA method to ensure continued access to all password-protected Duke systems.
Make sure you are ready for Duke Health Lake Norman by logging into Duke@Work and going through the MFA process a few times to familiarize yourself with the process. Visit the Duke Office of Information Technology (OIT) website for help articles and video tutorials for using Duo, Duke’s MFA platform.
If you require assistance or have questions, please call the help deck at 919-684-2243.
Access Pay and Title
Please log into the portal to access your compensation and title. Use your Duke NetID to log in and view your Duke Health Total Rewards. In addition to your position and pay, you will also be eligible for a pay supplement.
Pay Supplement
Today, all CHS/Lake Norman employees are paid biweekly, regardless of whether they are exempt or nonexempt. At Duke Health, nonexempt employees are paid biweekly and exempt employees are paid monthly. Please click here for an overview and schedule of your CHS paychecks transitioning to Duke Health.
We recognize that this is a different pay schedule than the schedule you had with CHS/Lake Norman. To minimize any impact to your income and help bridge the gap in pay, Duke will provide a $1,000 pay supplement to full-time and part-time employees in your first Duke paycheck. PRN staff will receive a $200 supplemental payment. For more information on the one-time supplement, please click here.
Pay Periods
We want to ensure you understand your pay schedule based on your employment classification: biweekly or monthly. Exempt and nonexempt payroll schedules are available here.
How to Read Your Pay Statement
Your pay statement provides a detailed breakdown of your earnings, deductions and taxes. Sample statements are available to show you how to read your pay statement and accurately track your compensation.
Complete Benefit Enrollment
Please complete your enrollment in medical, dental, vision and reimbursement accounts benefits by this deadline. Coverage will be effective April 1, 2025, for elections made during this enrollment.
Log on to Duke@Work self-service website, go to the MyInfo page and click on the “Open Enrollment” link under the My Benefits heading.
Click this link for more detailed information: 2025 Benefits Decision Guide. If you have questions, email the Duke benefits integration team at benefitsintegration@duke.edu or call 919-613-3447.
Duke@Work items to complete:
Please go to the Duke@Work page to make sure your pay, deductions and profile are accurate and up to date. These are important steps to ensure accurate pay as your payroll details are not automatically transferring to Duke Health.
- Complete Federal and State Tax Forms and Direct Deposit
- Update Your Profile
Have any questions?
If you have questions, check out the frequently asked questions or use the Ask a Question form on the FAQ & Support page.
Nursing Portals
As IT works to add nursing portal access to desktops, you can use the link provided here.
